Long faux fur coat in zebra print

RETURNS POLICY

If you wish to return any item(s) from your order, you must obtain return authorisation (RMA) within 14 days of delivery.

We hope that you are thrilled with every order you receive from www.litacouture.com. However, if you are dissatisfied with your item(s), you have 14 days from delivery to return them for a refund, exchange, or credit note valid for 12 months. Items received outside of this period will be returned to the purchaser without a refund.

Items must be intact, in sellable condition, and returned in their original packaging with all clothing tags still attached and intact. Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. Any returns or items that go missing in transit are not our responsibility.

Belts and any accompanying packaging, such as instructions, authenticity cards, dust bags, and leather tags, should be returned with the item, where applicable. The item(s) must be shipped back from the country of origin along with the original returns form.

Items purchased through archive sales or sample sales are final sale and are not eligible for refunds or exchanges. We cannot accept returns or claims for LITA COUTURE pieces purchased from other retailers or second-hand websites.

Please note that a restocking fee of €10 will be charged for returned item(s). This fee will be deducted from the refund and does not apply to exchanges or credit notes.

Please note that neither the Easy Return nor the Standard Return service is free of charge. If you choose the Easy Return option and use our DHL return label, the following shipping costs will be deducted from your refund, together with any applicable customs fees:

• European Union countries: €20
• United States: €30
• United Kingdom: €20
• Switzerland: €40
• Arab States: €40

If you choose to arrange a Standard Return independently, all return shipping costs are the sole responsibility of the customer.

The goods must be sent to the following address:

Inedit SRL (LITA COUTURE SRL)
Strada Caraiman 7
107071, Ploiesti,
Romania

ARRANGING A RETURN

For Registered and Guest Users

a. Easy Return

You will receive an email confirming your return request together with the associated RMA (Return Merchandise Authorisation) number. We kindly ask you to print this document and include it inside your return parcel.

In a separate email, you will receive a pre-filled DHL return label to be affixed to the parcel, along with instructions on how to book the courier collection.

Please note that the Easy Return service is not free of charge. The applicable return shipping cost will be deducted from your refund.

b. Standard Return

If you choose to arrange the return independently, please ensure that the parcel is shipped using a secure and trackable service. The return shipping costs are the sole responsibility of the customer.

Once the returned item(s) have been received and inspected, the refund will be issued to the original payment method within 14 working days. In the case of an exchange, the replacement item will be shipped once the return has been approved and processed.

You will receive an email notification once your refund or exchange has been completed.

Please note that customs clearance procedures are outside the control of LITA COUTURE. If your parcel is delayed or held by customs authorities, we recommend contacting the courier responsible for the shipment directly for further updates.

EXCHANGES 

We are now offering exchanges for the same (where available) item but in a different size! If you wish to exchange your item for a different size, please indicate that on the email when writing to us. An exchange order for the new size will be processed and shipped out to you within 5-7 business days. You will receive an order confirmation email to the email address on the original order. Please note that the exchange is subject to availability. 

REFUNDS

Refunds will be credited to your initial payment method. No refunds will be given for the original shipping costs, duties, taxes, or tariffs. Refunds will be issued in the same currency as the one in which the returned item was originally paid for. The amount reimbursed can be slightly higher or lower than what was originally paid due to changes in exchange rates. Please allow 5 to 10 working days after your order has been received and examined for a refund to be applied to your original payment method.

Any delivery fees that were incurred in conjunction with the order are neither refundable nor reimbursable. Additionally, any shipping and clearance fees you pay to return merchandise are neither refundable nor reimbursable.

FAULTY ITEMS

Your order goes through a rigorous quality check with our warehousing crew before being shipped. However, if you get a product that you believe to be defective or damaged, please email info@litacouture.com or report it through our return form.

Please include your order number and the email address you used to place the order. Choose “Faulty item” as the return reason and provide any pertinent images and product information. Our customer service staff will get in touch with you to discuss an exchange (if appropriate and possible).

ORDER CANCELLATION OR MODIFICATION

If you need to change or cancel your order, please get in touch with our Customer Service department as soon as possible by email at info@litacouture.com.

Although we will do our best to comply with your request, we cannot guarantee that an order that has already been submitted can be modified. An order cannot be changed or canceled once it has delivered.